Your satisfaction is important to us! If you are not satisfied with your z.one concept usa online purchase, we have a15-day return policy. In the case that you need to return your products, merchandise must be in its original, unopened and unused condition.
1. Prior to returning your item(s), please email us your order number in order to obtain a Return RequestForm to complete.
2. Complete the Return RequestForm and include a copy of your invoice along with the product(s). If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund. Ship back to us using a carrier of your choice. Be sure to include your order number, name, email address, mailing address and phone number in case we need to contact you. We recommend using an insured and traceable delivery method. z.one concept usa is not responsible for any returns lost in transit.
3. Please address your return package to:
z.one concept usa
333 Rt 46 West Bldg B
Fairfield NJ 07004
You will be responsible for the return shipping & handling charges, which will not be refunded, unless the return was a result of our error.
4. Your return or exchange request will be processed promptly.
• Most returns will be processed within 3-5 business days of receipt.
• Most exchanges will be processed within 7-10 business days of receipt and are shipped via Standard Service.Transit time for exchange packages is usually 5-7 business days from the time the exchange is shipped. Business days are from Monday to Friday, excluding holidays.
Once received we will send an email confirming the receipt and processing of your return or exchange request.
5. We will refund the original form of payment to the original purchaser within 48 to 72 hours of receiving your return.
We regret that we are unable to refund the original shipping charges.
6. Unfortunately, we cannot provide refunds for z.one concept usa product purchased at other retailers.Only products purchased on z-oneconceptusa.com may be returned for refund.
If you have questions about returns or exchanges, please contact us via email at firstname.lastname@example.org or call 855 677 9663