z.one concept will provide a full value company credit for any item returned within 30 days of receipt. All items returned must be in re-sellable condition (unopened and without stickers or permanent markings). Credit will be applied to your z.one account upon receipt of goods. Value of credit will be calculated by last price paid per item.
z.one concept will charge a 20% restocking fee for any item returned within 31 – 60 days of receipt, and is in re-sellable condition. Company credit will be applied to your z.one account upon receipt of goods. Value of credit will be calculated by the last price paid per item. Please contact your sales representative prior any returns. Returns must be accompanied by a copy of your original invoice.
z.one concept will not accept any items for return after 60 days of receipt. Promotional products, new intro prepacks, or seasonal prepacks are non-refundable. Discontinued items, including items in legacy packaging, are non-refundable.
Defective items, products damaged as a result of shipping, as well as products received in error will be exchanged and shipped at no cost.